Returns & cancellations

Your right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel an ornament order for any reason within 14 days of receiving it. Tell us by email, then return the ornament within a further 14 days.

Refunds

• We refund the price of the ornament and standard delivery within 14 days of receiving the return.
• You pay the cost of returning the item unless it is faulty.
• If you have already redeemed the included build voucher, its value is deducted from the refund. Unredeemed vouchers are cancelled.

Faulty or damaged items

If an ornament arrives faulty or damaged, contact us within 30 days for a full refund or replacement, including return postage.

Build services

Web application builds are agreed under a separate statement of work, which sets out its own cancellation terms.